Last updated: April 2026 · Spectra Technologies India Private Limited
SpectraAI platform (spectraai.co.in) targets 99.5% monthly uptime, excluding scheduled maintenance windows. Scheduled maintenance is announced 48 hours in advance via email to registered users.
| Activity | Target Response |
|---|---|
| OTP email delivery | Within 2 minutes |
| AI assessment report generation | Within 5 minutes of Round 2 completion |
| Spectra team review of completed assessment | Within 24 business hours |
| Contact form response | Within 4 business hours (Mon–Sat) |
| Emergency consultation | Within 2 hours of payment confirmation |
| Engagement Type | Start SLA | Delivery SLA |
|---|---|---|
| Assess Only | Within 2 business days of payment | Agreed in Billing Intimation |
| Assess + Remediate | Within 3 business days of payment | Agreed in SOW |
| Assess + Monitor | Within 5 business days of payment | Ongoing — monthly reports by 5th of following month |
| Tier | Response SLA | Resolution Target |
|---|---|---|
| Essential (1-5 servers) | 4 hours | Next business day |
| Business (5-25 servers) | 2 hours | 4 hours for critical |
| Enterprise (25+ servers) | Custom | Custom per agreement |
If we fail to meet platform availability SLAs, affected customers may request a service credit of 10% of monthly fees for each percentage point below the SLA target. Credits are applied to the next Billing Intimation. Credits are the sole remedy for SLA breaches and do not constitute a refund.
SLAs do not apply to outages caused by: force majeure events, customer-side network or infrastructure failures, scheduled maintenance, third-party service failures (including Razorpay, email providers), or DNS propagation issues.
For SLA queries: enquiry@spectraai.co.in